CLAIMS

Acord Property Loss Notice
Acord General Liability Loss Notice

CLAIMS PROCEDURES

IBGA Companies handle claims in three different ways. Please check below for the proper method to report a loss for the Company and Product in question.

* * * INCORRECT REPORTING DELAYS CLAIM PROCESSING FOR YOUR CLIENT * * *

I. LOSS HANDLED ENTIRELY BY IBGA

Lloyd’s of London Procedures:

  1. Complete a notice of loss and keep a copy for your file.
  2. Fax OR Email (do not do both) the loss notice with a copy of the “dec” page to IBGA.

Great Lakes Procedures:

  1. Complete a notice of loss and keep a copy for your file.
  2. Fax OR Email (do not do both) the loss notice with a copy of the “dec” page to IBGA.

EMAIL LOSS NOTICES TO CLAIMS@IBGREEN.COM

Phone:   352-638-9400 /  Claims Fax: 352-638-9497

II. LOSS REPORTED TO IBGA – HANDLED BY COMPANY

American Reliable Procedures: (Florida)

  1. Complete a notice of loss and keep a copy for your file.
  2. Fax OR Email (do not do both) the loss notice with a copy of the “dec” page to IBGA.
  3. After verifying coverage IBGA will forward the notice to the company who will then handle the claim.
  4. If your insured does not hear from an adjuster within 48 hours, please call the status line for assistance at 800-245-1505.

EMAIL LOSS NOTICES TO CLAIMS@IBGREEN.COM

Claims Fax: 352-638-9497

III. LOSS HANDLED ENTIRELY BY COMPANY

The insured may contact the company by phone or you may forward a loss notice and “dec” page to the company using either the fax or email options provided. (Keep a copy for your file).

***DO NOT SEND ANY NOTICE TO IBGA***

 ACE
Phone: 800-433-0385 (During Business Hours 9am-5pm)
Phone: 800-523-9254 (After Business Hours)
Email:          aceclaimsfirstnotice@acegroup.com

Aegis Security Insurance Company
Phone: 800-233-2160 / Fax:   717-657-0340
Email:          claimsq@aegisfirst.com
Also, claims can be reported via Aegis’ website via this link: aegisfirst.net. Go to the Policy Holders tab, click on the “File A Claim” and supply the requested information.

American Southern Ins. Co. – General Liability & Dwelling
P.O. Box 723030 Atlanta, GA 31139
Phone: 800-241-1172 / Fax:   404-266-8327

American Safety Ins. Co. – General Liability
P.O. Box 723030 Atlanta, GA 31139
Phone: 800-241-1172 / Fax :  404-266-8327

AmTrust
Phone: 866-272-9267

Ascendant Commercial Insurance, Inc.
Phone: 877-834-4991 / Fax:   305-403-4050
Email:          aoreportaclaim@ascendantclaims.com

Atlantic Casualty Insurance Company
P.O. Box 8010 Goldsboro, NC 27533
Phone: 877-222-5522
Email: newclaims@atlanticcasualty.net

Granada Insurance Company
Phone: 800-392-9966 / Fax:   305-662-3914

Normandy
Phone: 877-404-6442

Penn-America Insurance Company
Phone: 800-788-4780
Email: claims@global-indemnity.com

United Specialty Insurance Company
DUAL COMMERCIAL LLC
Phone: 973-631-7575 / Fax:   239-263-1808
Email:          aparraga@dualcommercial.com

USLI
Phone: 888-875-5231
Email: newlosses@usli.com
The insured may report a claim online at USLI.COM and select the “REPORT A CLAIM” option.