Claims Procedures

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Acord Property Loss Notice
Acord Auto Loss Notice
Acord General Liability Loss Notice

DO NOT EMAIL LOSS NOTICES

Claims Procedures
IBGA Companies handle claims in three different ways.
Please check below for the proper method to report a loss for the Company and Product in question
* * * Incorrect Reporting Delays Claim Processing for Your Client * * *

I. LOSS HANDLED ENTIRELY BY IBGA

Lloyd's of London Procedures:

1. Complete a notice of loss and keep a copy for your file.
2. Fax or mail (do not do both) the loss notice with a copy of the “dec” page to IBGA.

P. O. Box 492000
Leesburg, FL. 34749-2000
(Phone) 352-638-9400 (Claims Fax) 352-638-9497



II. LOSS REPORTED TO IBGA - HANDLED BY COMPANY

American Bankers
American Reliable
National Insurance Co.
Voyager

Procedures:

1. Complete a notice of loss and keep a copy for your file.
2. Fax or mail (do not do both) the loss notice with a copy of the “dec” page to IBGA.**
3. After verifying coverage IBGA will forward the notice to the company who will then handle the claim.
4. If your insured does not hear from an adjuster within 48 hours, please call the status line for assistance.


III. LOSS HANDLED ENTIRELY BY COMPANY

The loss notice and “dec” page should be sent directly to the company at the address or number shown below: (Keep a copy for your file). ***DO NOT SEND ANY NOTICE TO IBGA***



American Southern Ins. Co. - General Liability & Dwelling
P.O. Box 723030, Atlanta, GA 31139
1-800-241-1172/Fax (404) 266-8327


American Safety Ins. Co. - General Liability
P.O. Box 723030, Atlanta, GA 31139
1-800-241-1172/Fax (404) 266-8327


Atlantic Casualty Insurance Company
P.O. Box 8010, Goldsboro, NC 27533
1-877-225-5744/Fax (919) 751-2502

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