CLAIMS

Acord Property Loss Notice
Acord General Liability Loss Notice

NON-HURRICANE CLAIMS PROCEDURES

IBGA Companies handle claims in three different ways. Please check below for the proper method to report a loss for the Company and Product in question.

* * * INCORRECT REPORTING DELAYS CLAIM PROCESSING FOR YOUR CLIENT * * *

I. LOSS HANDLED ENTIRELY BY IBGA

If you think you have had a loss please contact your insurance agent located on your insurance policy or
contact your insurance company.

You may also file a loss online on our web page/ibgreen.com look for the File a Claim Online Link.

You will need to have the following information readily available:
• The name of the insured on the policy, the policy number/certificate number and a valid phone number.
• What kind of loss you incurred (theft, wind, fire, water, hail).
• Description of the damage to your property.

What to do in case of a loss:
Please make any repairs necessary to protect your home from any further damage. Take photos before the repairs and save all receipts and do not discard any of the damage materials. Please read over your insurance policy so your familiar with your coverages and that all information on your insurance policy is correct.

Receipt of your loss:
Once your loss has been received by our office, a file will be set up and a claim number will be assigned. An independent adjusting firm will be assigned to the claim. An adjuster from the assigned firm will contact you to set an appointment to inspect the damages at your convenience. Once the inspection is done a copy of the report will be sent to us.

Inspection and Conclusion of your loss:
When the inspection has been completed and we are in receipt of a copy of it, a claims examiner will review the inspection to make sure your claim is covered under your insurance policy and to ensure all coverages that should be afforded are applied to your claim. Once the claim is settled your file will then be closed and no other actions will be performed.

Lloyd’s of London Procedures: (Policy Prefixes MHL, MHN, MHA, LNW, VP, DWL, and HO4)

Click Here to File a Claim online
or

  1. Complete a notice of loss and keep a copy for your file.
  2. Fax to 352-638-9497 OR Email (do not do both) the loss notice with a copy of the “dec” page to IBGA to claims@ibgreen.com.

Great Lakes Procedures: (Policy Prefix MHG)

Click Here to File a Claim online
or

  1. Complete a notice of loss and keep a copy for your file.
  2. Fax to 352-638-9497 OR Email (do not do both) the loss notice with a copy of the “dec” page to IBGA to claims@ibgreen.com.

Chubb European Procedures: (Policy Prefix CMH)

Click Here to File a Claim online
or

  1. Complete a notice of loss and keep a copy for your file.
  2. Fax to 352-638-9497 OR Email (do not do both) the loss notice with a copy of the “dec” page to IBGA to claims@ibgreen.com.

EMAIL LOSS NOTICES TO CLAIMS@IBGREEN.COM

Phone:   352-638-9400 /  Claims Fax: 352-638-9497

II. LOSS REPORTED TO IBGA – HANDLED BY COMPANY

American Reliable Mobile Home Procedures Florida: (Policy Prefix IGH)

  1. Complete a notice of loss and keep a copy for your file.
  2. Fax OR Email (do not do both) the loss notice with a copy of the “dec” page to IBGA.
    Or Report a Claim Online by visiting: https://www.global-indemnity.com/gbli/claims
  3. After verifying coverage IBGA will forward the notice to the company who will then handle the claim.
  4. If your insured does not hear from an adjuster within 48 hours, please call the status line for assistance at 800-245-1505.

EMAIL LOSS NOTICES TO CLAIMS@IBGREEN.COM

Claims Fax: 352-638-9497

III. LOSS HANDLED ENTIRELY BY COMPANY

The insured may contact the company by phone or you may forward a loss notice and “dec” page to the company using either the fax or email options provided. (Keep a copy for your file).

***DO NOT SEND ANY NOTICE TO IBGA***

ACE
Phone: 800-433-0385 (During Business Hours 9am-5pm)
Phone: 800-523-9254 (After Business Hours)
Email:          aceclaimsfirstnotice@acegroup.com

Aegis Security Insurance Company (Policy Prefix PMH)
Phone: 800-233-2160 / Fax:   717-657-0340
Email:          claimsq@aegisfirst.com
Also, claims can be reported via Aegis’ website via this link: aegisfirst.net. Go to the Policy Holders tab, click on the “File A Claim” and supply the requested information.

American Reliable GL Procedures Florida: (Policy Prefix IGL)
Web address www.unitednat.com
Email address Claims.First.Notice@americanreliable.com
Fax number 610-660-8885
Phone numbers 800-788-4780 or 610-660-8877
Mailing address Global Indemnity Group, Inc./Claims
P.O. Box 532
Willow Grove, PA 19090

For Emergency Services, after normal business hours, please call 1-866-765-0474.
Claims should be reported using standard ACORD Forms (see attached samples). All essential
information must be provided. This includes:

· Name of Claimant
· Insured’s Name
· Policy Number, Effective and Expiration Date
· Policy Coverage Forms and Limits
· Phone Numbers and Addresses of all involved parties
· Date of Loss
· Detailed Description of Occurrence
· Any relevant additional information

American Southern Ins. Co. – General Liability & Dwelling (Policy Prefix GLA)
P.O. Box 723030 Atlanta, GA 31139
Phone: 800-241-1172 / Fax:   404-266-8327

American Safety Ins. Co. – General Liability (Policy Prefix GL)
P.O. Box 723030 Atlanta, GA 31139
Phone: 800-241-1172 / Fax :  404-266-8327

AmTrust
Phone: 866-272-9267

Argenia Flood Program (Policy Prefix FLD)
Fax: 501-227-8105
Email: claims@argenia.com

Ascendant Commercial Insurance, Inc.
Phone: 877-834-4991 / Fax:   305-403-4050
Email:          aoreportaclaim@ascendantclaims.com

Atlantic Casualty Insurance Company (Policy Prefixes L, M)
P.O. Box 8010 Goldsboro, NC 27533
Phone: 877-222-5522
Email: newclaims@atlanticcasualty.net

Granada Insurance Company
Phone: 800-392-9966 / Fax:   305-662-3914

Normandy
Phone: 877-404-6442

Penn-America Insurance Company (Policy Prefix PAV)
Phone: 800-788-4780
Email: claims@global-indemnity.com

United Specialty Insurance Company (Policy Prefix DCG)
DUAL COMMERCIAL LLC
Phone: 973-631-7575 / Fax:   239-263-1808
Email:          aparraga@dualcommercial.com

USLI (Various Policy Prefixes)
Phone: 888-875-5231
Email: newlosses@usli.com
The insured may report a claim online at USLI.COM and select the “REPORT A CLAIM” option.